LSS Nutrition Terms & Conditions of Sale

Hi there! My name is Lisa Stanton-Smith, trading as LSS Nutrition, ABN: 84820487693 and I am pleased to welcome you to my Banish the Bloat program.

 

If you have any questions or need further information, please contact:

Lisa Stanton-Smith on +61474 113 144, or via email at lisa@lssnutrition.com.au

You can find out more about me here: https://lssnutrition.com.au/

 

This document sets out the Terms and Conditions you need to be aware of when purchasing my Banish the Bloat program/course. Please take a moment to read it carefully as it sets out your important rights and obligations and I care about making sure we both know where we stand. When you sign up to participate in this program you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should notify me immediately so we can discuss your concerns.

This program/course is offered in compliance with Australian Consumer Law.

Program Details

Each week you will receive access to 1 new module, for a period of 6 weeks. Each module contains both written and audio information to help you in your health journey.

Module 1: Common causes of symptoms in those with IBS, and how to identify your unique triggers.
Module 2: How to start the healing journey by eliminating your trigger foods, including common culprit food lists, and meal ideas.
Module 3: Supplements to help heal the gut and rebalance the microbiome.
Module 4: Using food as medicine. Which foods best nourish the microbiome.
Module 5: Lifestyle design for the gut, including lifestyle factors that both inhibit or support gut health.
Module 6: Long-term keys to gut health and how to reintroduce trigger foods.

The program also includes weekly live group coaching calls, including recordings if you cannot make the live call. As well as a private Facebook group for community assistance, and sharing of your collective experience of the program. I also be providing extra tips and insights here.

Those purchasing the Visionary or VIP packages will also receive 3 individual consults with corresponding treatment plans following these. VIP package holders will also receive complimentary pathology testing if necessary (to the value of $700). Please note: if Lisa deems it appropriate to refer you to another health practitioner such as a gastroenterologist, any fees associated with this are deemed as separate to the program, and as such you will be required to pay for these yourself.

VIP package holders will also receive individually prescribed supplements delivered to your door (in Australia only), to the total value of no more than $600. This will include only supplements prescribed by Lisa, and will not include any prescribed by yourself or another practitioner.

DELIVERY

The program will be delivered primarily via Zoom and Facebook. If you haven’t used these platforms previously, you will need to create a free account prior to the program commencing. The modules will be available of my website, and you will be given directions to access these in the last week of December. Please email me at lisa@lssnutrition.com.au if you have any concerns regarding this.

PREPARATION

Please BYO a willingness to make changes to your nutritional intake and lifestyle in order to support yourself in your healing journey. I am here to guide and virtually ‘hold you hand’ in this process, but really, change must come from you. You will also need access to the internet, with audio and visual capabilities for the duration of the program: i.e. a phone, laptop or computer with camera and inbuilt microphone (almost all phones will have these capabilities), in order to get the most out of this experience.

IMPORTANT DATES

Program starts Monday 4th January 2021, and finishes Friday 12th February 2021.

 

Mutual Responsibilities

MY RESPONSIBILITY

I hold a Bachelor of Health Science in Nutritional & Dietetic Medicine, and am registered as a nutritionist with both the Australian Natural Therapists Association and Sports Medicine Australia. As a registered nutritionist I am bound by ethics and codes of conduct, and continuing professional education.

YOUR RESPONSIBILITY

Please discuss any new dietary or lifestyle undertakings, including those contained within this program with your team of healthcare professionals: including but not limited to your GP, specialists and nutritionist. This program may not be suitable if you are breastfeeding or pregnant, and it is your responsibility to clear this with your individual health provider, before enrolling in this course.

 

Disclaimer

PROBLEMS

This program is for informational purposes only and is not intended as a substitute for the advice and care of your individual health practitioner. As with all health advice, please consult with your own health care team, including, but not limited to your GP and nutritionist to ensure the information is best suited to your own needs. Lisa Stanton-Smith expressly disclaim responsibility for any adverse effects that may result from the use or application of the information contained in this program.

RESULTS

Due to the nature of the human body, results cannot be guaranteed. Your full participation, and particularly your willingness to ask questions can substantially effect the outcome of the program on your health goals. Lisa will do everything in her power to help you improve your IBS symptoms, however your ability to follow Lisa’s guidance and treatment protocols can alter your results. It’s also important to note, that sometimes more complex health conditions may effect your body’s ability to heal. If you are purchasing the Visionary or VIP programs in which you will work 1:1 with Lisa, Lisa can help discuss the complexities of your case in more depth. I cannot guarantee results will be achieved in 6 weeks time, and some ongoing work may be required for you to achieve resolution of symptoms.

 

Limitation of Liability

You agree to indemnify me and hold me blameless for any injury or illness that you might suffer or any damage or loss that might occur while you are participating in this program/course. If you have any doubts at all about any issue that might arise, you agree that you will conduct your own research and make your own fully informed decision about what is best for you. In no event shall I be liable to you for costs, loss or damage of any kind arising out of or related to this Agreement or the program/course provided in relation to it. If this clause is unenforceable for any reason, my total cumulative liability for all causes of action of any kind shall not exceed the total amount you have paid me for the program/course.

Intellectual Property

The materials and resources that I provide to you in this program are protected by copyright. They are for your personal use only and may not be copied or shared in any way without my prior written consent. Thank you for understanding.

Confidentiality

In working together, it is extremely important that the relationship is built on trust. As such I am committed to the utmost confidentiality. All information (written or verbal) that you share with me, and vice-versa, as part of this relationship will be kept confidential unless disclosure is required for staff, external parties or sub-contractors to fulfil services as part of this agreement, or if required by law (such as fear for your or another person’s safety or through a court order or subpoena).

As is the nature of group mentoring, this relationship of trust extends to other clients / participants within the group online setting, and the you agree to keep these conversations, ideas, plans and information to the utmost confidentiality. It is essential you respect the privacy of all other participants.

Without your honest and full personal information, I cannot reasonably provide informed advice or treatment protocols regarding your health circumstances. If you are not willing to share this information, then please do not purchase this program.

By purchasing this program, you agree that group video calls will be recorded and made available to the group, for those not able to attend live, and to re-watch at anytime during the duration of the program.

While we will do our best to maintain security and confidentiality of all information shared, we take no responsibility for the security of information shared via third party platforms such as Facebook, Messenger, Zoom or Email.

You also agree to not harass any other members of the program: including but not limited to sending messages via Facebook, or sending friend requests to other members of the group. This ensures everyone feels safe in sharing their story and supporting each other.

Payment Terms

FORMS OF PAYMENT

Credit and debit cards via PayPal, or payment plan options via Afterpay.

PAYMENT PLANS

Afterpay is available to anyone wishing to purchase a place in this program. Afterpay offers interest-free fortnightly payment installments, at no extra cost to you. By choosing to pay via Afterpay, you acknowledge that you are financially capable of investing in this program, and are bound to pay the program in full and on time.

CURRENCY & GST

All programs are quoted in Australian dollars, and are inclusive of 10% GST.

SECURITY

Online payments can be made by PayPal or Afterpay. These are secure third-party providers, and as such I do not keep any records of your credit card details.

 

Refund Policy

Due to the nature of the services provided, refunds do not apply to services that have been fulfilled as outlined in this agreement. Please be sure this program is right for you before you purchase, as refunds are not available for change of mind.

 

Consumer Guarantee

I will do everything I can to avoid any minor setbacks in delivering this program. However I am human, so in the unlikely event of internet connectivity or technical issues, I will endeavor to correct this as soon as possible, and will update you in the Facebook group as is possible. If deemed appropriate, I may offer an alternative time and day to deliver a group call or individual consult if an unreasonable amount of time has been lapsed.

In the unlikely event that I fall sick or injured and am too unwell to participate in a pre-arranged group call or individual appointment, I will notify you as soon as possible to arrange an alternative time.

In the unlikely event that I fall ill or become injured in such away that I can longer facilitate this program: a full refund will be provided within 21 days of the program completion date.

All fees are due, regardless of your participation in the program or use of the materials and training provided. Due to the nature of the services provided, refunds do not apply to services that have been fulfilled as outlined in this agreement. The breakdown of this payment is for your convenience only. Even if you decide to leave the program before its completion, by signing up you are committing to pay the full fee.

Jurisdiction & Dispute Resolution

By doing business with Lisa Stanton-Smith (accessing the website or purchasing the Products & Services offered by Lisa Stanton-Smith) Users and Lisa Stanton-Smith agree that: they have entered a contract in Melbourne, Victoria, Australia; and that this contract shall be governed by the law of Victoria; and that the appropriate legal forum for any action arising out of this Agreement shall be a Court sitting in Melbourne, Victoria, Australia for any action in which the jurisdiction by virtue of the action is the Local Court or District Court of Victoria. In addition to complying with all restrictions on conduct and content, Lisa Stanton-Smith and Users are responsible for adhering to all local and national laws.

If you have any issue or complaint arising out of your use of my program or this Participant Agreement, we agree to make a genuine effort to resolve the dispute through negotiation and discussion.

If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Dispute Settlement Centre of Victoria, (4 / 456 Lonsdale Street, Melbourne VIC 3000; telephone: 1300 372 888, email: disputes.hume@justice.vic.gov.au) or the Chair’s designated representative. The Dispute Settlement Centre of Victoria shall apply to the mediation. We agree to share any costs of mediation equally between us.

It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation
have been exhausted.

 

If you have any questions or need further information, please contact:

Lisa Stanton-Smith on +61474 113 144, or via email at lisa@lssnutrition.com.au

You can find out more about me here: https://lssnutrition.com.au/